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We are experts in the field of SIAscopy, if we cant help you with your problem then nobody can.That's a bold statement but we know our stuff, we have been working with this equipment for over 10 years.Most issues can be solved over the phone or via a Teamviewer remote session.If there is a problem with your Hardware that we cant fix remotely then we may ask you to send it to our service center here in Perth, Western Australia.